Shipping  Information



All orders  are shipped within 3 working days. If you have not received an
order  within 10 days, please notify us by email at:
sales@simpleearth.com.au



Refund and  Returns



Your  satisfaction is our first priority at Simple Earth. If your item is 
faulty upon receipt or is not as described, we will gladly exchange  the item or
refund your credit card. All returns are subject to us  receiving the item back
within 7 days of purchase. Items must be  returned with their original packaging
and, unless they were damaged  prior to you receiving them, must still be in an
unused and saleable  condition.



Returns  Process



To return  an item, please send it to:


Simple Earth
153 Bell Street,  Heidelberg  Heights, Vic 3081



And also  include the following information:



• Your  Order number if known (appears on the top of the confirmation
email)


• Your  name and address


• A  description of the item you are returning


• Whether  you would like a refund or exchange. If you wish to exchange it
for a  different item, please include the name and item number of the 
replacement item.


Note: Therapeutic goods cannot be returned once they are purchased for
regulatory reasons.